Refund policy

Returns & Refund Policy

We want you to love your socks. If something isn't right, here's how we'll make it right.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or isn't what you ordered, we'll fix it at no cost to you. Just email us at support@madsocks.com.au with your order number and a photo of the item, and we'll organise a replacement or a full refund. In most cases we won't need the item sent back. If we do, we'll let you know how to return it.

This applies to all items, including sale items.

Change of mind

Picked the wrong design or changed your mind? You can return full-price items within 30 days of delivery for a refund or exchange, as long as they are:

Unworn and unwashed (for hygiene reasons)
In their original condition, with tags and packaging

For change-of-mind returns, return postage is paid by you, and original shipping charges aren't refunded.

Sale and discounted items aren't eligible for change-of-mind returns, but you can exchange them for a different design within 30 days.

Christmas gift returns

Shopping early for Christmas? Orders placed between 1 November and 24 December 2026 can be returned or exchanged until 31 January 2027, under the same conditions as above.

Returning a gift

Received Mad Socks as a gift and want a different design? Contact us with the order number or the gift giver's name, and we'll offer an exchange or store credit. We won't notify the gift giver.

How to return an item

Email support@madsocks.com.au with your order number and the item(s) you'd like to return, so we know to expect your parcel.
Pack the item securely and include a note with your name and order number.
Send it to: Mad Socks Australia, PO Box 216, Chadstone Centre, Chadstone VIC 3148

We recommend using a tracked postage service, as we can't be responsible for change-of-mind returns lost in transit.

Refunds

Once we receive and check your return, we'll email you to confirm. Approved refunds are processed within 5 business days to your original payment method. Depending on your bank or payment provider (including Afterpay, Zip and Klarna), it may take a few extra days to appear in your account.

If you haven't received your refund after 10 business days, please get in touch and we'll look into it.

Your rights under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.