Frequently Asked Questions

Welcome to our FAQ Page

General Information

Our online store accepts all popular payment methods, including Visa and MasterCard bank cards, American Express, Apple Pay, Google Pay, PayPal, and Afterpay.

If you have any questions about our novelty socks, or simply want to chat with other fans of crazy socks, hit us a message at support@madsocks.com.au, or fill out our Contact Form, and we will get back to you as soon as we can.

Absolutely. At Mad Socks, the quality of our crazy socks are our top priority. Therefore, we carefully select materials and manufacturers for our socks, so that we can ensure our happy socks serve our customers you for ages.

Returns & Exchange

Sorry to hear that. If our novelty socks were not crazy enough for you, please send us an email at support@madsocks.com.au within 30 days upon receipt, and we will initiate a return. Don’t forget to keep your socks in the original packaging and in the same condition as received.

If the pair you got from Mad Socks is damaged or defective, write us an email at support@madsocks.com.au to initiate an exchange or return. We will send you further instructions via email.

Sure. If your item is eligible for a return, you will get a full refund from our store that will drop on your bank account in a matter of days.

Shipping

At Mad Socks, we strive to have your new socks on your feet as soon as we can. We contract various delivery service provider suchs as Australia Post, Sendle, Courier Please, pending your locations and shipping methods. We offer three shipping options:

  • Standard shipping | No Tracking (5 - 7 business days): $5 for purchases under $40. Free for purchases of $40 or more
  • Standard shipping | with Tracking (5 - 7 business days): additional $2
  • Express shipping (1-2 business days) : $12 

All order are fulfilled on the same business day, and dispatch on the next business day.

At the moment, we ship within Australia and to New Zealand only. Nevertheless, we are planning to launch shipping to other countries - stay tuned!

Styling

All of our crazy socks come in three sizes - Small, Medium and Large. If you are unsure what size fits you best, consult our sizing chart that you can find on every product page.

As our novelty socks are often made by various manufacturers, please consult care instructions that come with each pair. Generally, we would recommend washing your socks inside out to make sure their colors don’t fade away.

Colorful socks are one of the hottest trends today. Be it a business attire or a casual funky outfit, crazy socks will work in both cases. If you want to rock that novelty socks look, match the color of the socks to your outfit. The color can be similar to your tie, suit or accessories. When it comes to patterns, let your creativity flow - the crazier the pattern, the edgier your outfit looks!

Crazy Sock day is not only a fun thing to do, but also a chance to bring Down Syndrome

awareness to our communities. On this day, March 21, wear the craziest socks you have. If you still don’t own a pair, browse through our catalogue now, and celebrate with us! Some of our ideas are: wear mismatched socks, crazy funny patterns or lots of socks on each foot!

If you are wearing a business attire to work, and have a strict dress code, we would recommend going for darker, more neutral colors that match your tie, shirt or pants. However, if you want to have some fun on a Casual Friday, opt for a bold pattern in crazy colors!