Delivery & Returns
Items purchased before 3:00 PM will be dispatched on the following business day as soon as payment for the product is processed. All areas covered by our Delivery Service Provider as follows:
- Delivery Service operates from Mondays to Fridays (Saturdays, Sundays and holidays excluded).
- For Metropolitan areas in New South Wales, Victoria, Tasmania, South Australia, Queensland and the Australian Capital Territory delivery will take 2 to 5 business days.
- For Remote regions, Northern Territory, and Western Australia, delivery will take at least 3 to 8 business days.
- Shipping time provided are estimates only and may take longer.
Mad Socks Australia may replace the current Courier Service Provider or engage an additional Courier Service Provider to improve the efficiency of the delivery service if required.
All orders received will be processed between Mondays to Friday. Any orders received after 3.00 pm on Friday until Sunday, will only be processed the following Monday.
Our policy lasts 30 days. If 30 days have gone by since your purchase, our policy is no longer valid and we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: PO Box 216, Chadstone Centre, Chadstone VIC 3148, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: PO Box 216, Chadstone Centre, Chadstone VIC 3148, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.